Loan and policy explainer collateral: making Key Facts Statements readable

Fibvo editorial · 12 February 2025 · 4 min read

A Key Facts Statement or policy wording document is often dense and hard for a customer to fully process before signing, even though it contains exactly the information they need. Good collateral design adds clarity alongside the required document, rather than trying to replace or simplify it in a way that risks omitting required detail.

What helps without compromising compliance

• A plain-language summary document, clearly labelled as a summary and not a substitute for the full terms.
• Visual formatting (tables, highlighted key figures) applied to the required document itself where regulations permit.
• A short explainer video or FAQ addressing common questions about the document's terms.

Reviewing every explainer for accuracy

Any simplified explainer needs the same compliance review as the primary document, since a simplification that unintentionally omits a material term creates real risk, even if the primary document itself remains fully compliant.

A customer who does not understand what they signed is a compliance risk waiting to surface as a complaint later — clarity protects both sides.

Design consistency across products

A consistent visual format for Key Facts Statements or policy summaries across your product range helps customers who compare multiple products from you, and reduces the design and review burden of building each one from scratch.

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Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.