Abandoned cart reminders that customers do not resent
How to recover abandoned carts with consent, sensible timing, the right mix of email and WhatsApp, and discounts used sparingly enough to protect margin.
5 min read
The name list usually starts in a WhatsApp group: forty options, a few favourites and a partner who wants the family surname. A week later the favourite turns out to be a registered trade mark in your class, the .com is parked for sale and your distributor in Madurai cannot say it. A name is cheap to choose and expensive to change, so the order of the work matters more than the brainstorm.
Most naming arguments are really about what the name is for. Settle that on one page and judge every candidate against it, not against taste.
Descriptive names such as 'Best Spices' or 'Fast Cargo' feel safe because they explain the business. They are also the hardest to protect, because trade mark registries are reluctant to give one company ordinary words that other traders need. Names that hint at a quality without describing it are easier to register and to own in search.
A group vote on forty names tends to produce the least objectionable option. Rounds work better, because each one removes names for a stated reason.
Note why each name was dropped. When someone revives a rejected favourite, the reason is already written down.
In India a name is spoken in several languages before it is typed. A customer hears it from a shopkeeper, repeats it to a relative, then searches by voice in a mix of English and a regional language. Each step can change its shape.
If a customer cannot spell your name after hearing it once, they cannot search for it.
Record each tester saying the name and listen back. A pause before the first syllable is a warning sign, even when they get it right.
An exact .com is useful but not essential for a business selling mainly in India. A matching .in is often enough for domestic customers, while exporters benefit from the .com that overseas buyers expect. What matters more is that the domain can be spelt correctly from hearing it.
Incorporating a company or buying a domain does not give you rights over a name as a brand. Trade mark rights come from registration and use, within specific classes of goods and services. A name the company registry accepts can still infringe someone else's trade mark.
Before anyone votes on a favourite, run your top three names through the IP India public trade mark search using both the wordmark and phonetic options.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
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