Tracking calls, WhatsApp clicks and forms as Google Ads conversions
How to record calls, WhatsApp clicks and form submissions as conversions, and weight them, so Google Ads bids for real enquiries rather than taps.
5 min read
The monthly report says conversions are up. The sales team says the enquiries have not improved since March. Ninety days into a Google Ads account, that gap is what matters, and by then there is enough search data to argue with. It usually sits in four places: a conversion action that counts anyone reaching a thank-you page, a campaign structure copied from a template, a negative keyword list last touched at launch, and a report that leads with impressions. Here is what it should look like instead, and how to check each part in an afternoon.
This decides everything else, because automated bidding does exactly what you tell it to. Set the conversion action to "form submitted" and the system finds the cheapest people who submit forms. Those are rarely the people who buy.
At ninety days the account should bid on a qualified stage, not a page load. Tag every enquiry with its source and campaign in the system your sales team already uses. Have a person mark it qualified or junk on first read. Send the qualified ones back to Google as an offline conversion with a value attached, and bid on that. A tap on the number is not a conversation, so gate call conversions at sixty or ninety seconds of connected time.
An account that bids on form fills gets better at form fills every week, and no better at customers.
Budget is set at campaign level, and so is most of your control. Anything you want to fund or starve on its own needs its own campaign. Product categories are usually the wrong dividing line. What the searcher wants, and what the sale is worth, are the right ones.
Broad match with a reliable qualified-enquiry signal behaves reasonably. Broad match with a form-fill signal spends the budget on curiosity. Earn the signal first, then widen.
The search terms report is the only place the account tells you what it bought. Ninety days in, it should show steady pruning rather than one burst in week one.
You have already paid for the click by the time the page loads. Sending every ad group to the homepage, or to a category page listing nine services, wastes the most expensive traffic you buy.
One line carries the account: cost per qualified enquiry, trended month on month, next to the count of qualified enquiries and the target written down before work started. Once the sales cycle allows it, add closed value against spend. Impressions, clicks, click-through rate and quality score are diagnostics. They explain a movement in that line; they never lead the report.
Two structures keep it honest. The ad account, the conversion data and the analytics property sit in your own name and billing, so the history moves with you if you change agency. Whoever manages the account takes no commission from any platform they recommend, so advice on where to spend stays about your margin rather than theirs. FIBVO works this way, and we report the months that miss target as plainly as the months that beat it.
If the account fails most of this at ninety days, the spend is not wasted. The search terms report alone is worth more than the clicks were. Fix the conversion signal, restructure around it, and treat the next ninety days as the first that count.
Open the search terms report for the last ninety days, filter to terms with spend and no qualified enquiry, and either add them as phrase negatives or write down why you are keeping them.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
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How to record calls, WhatsApp clicks and form submissions as conversions, and weight them, so Google Ads bids for real enquiries rather than taps.
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