Tracking calls, WhatsApp clicks and forms as Google Ads conversions
How to record calls, WhatsApp clicks and form submissions as conversions, and weight them, so Google Ads bids for real enquiries rather than taps.
5 min read
A warehousing company in Bhiwandi runs ads for 'pallet storage near Mumbai'. The ad promises per-pallet billing and short-term contracts. The click lands on the home page: a slider about the company's history, a menu with nine items and a contact page two clicks away. Nothing at the top of the page mentions pallets or contract terms. The company is paying for interested visitors and then asking them to find their own way.
Someone who clicks an ad has just read a specific promise. The headline they land on should confirm at a glance that they are in the right place. Landing page experience is also one of the components of Quality Score, and Google's assessment looks at how relevant and useful the page is to the person who clicked.
A home page serves many kinds of visitor. A paid landing page serves one. Every extra path on it is a way to leave without enquiring.
A paid landing page has one job, and every link that does not serve it is an exit you have paid for.
General speed work, such as image sizes, hosting and heavy themes, is covered in our post on what slows a website down. Paid traffic adds a few problems of its own, because of the way ad clicks arrive.
Every field costs the visitor effort. Our post on contact forms that do not quietly lose your leads covers fields, error messages and delivery in detail. On a paid landing page, these points matter most.
Once the page is live, resist redesigning it every fortnight. Change one element, starting with the headline because it is the first thing every visitor reads, then the form, then the proof. A custom experiment in Google Ads can split a campaign's traffic between the current page and a new version, which keeps the comparison fair. Judge the result on enquiries per click over whole weeks rather than a few days, since business enquiries often follow the working week.
Paste your highest-spending ad's headline above its landing page headline, and rewrite the page headline until the two read as one continuous sentence.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
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