Measuring social media beyond likes, from saves to enquiries
Which social media numbers point towards business, how to trace clicks and enquiries back to posts, and which of them deserve a place in your monthly report.
5 min read
The company page has a few hundred followers, most of them staff. Last month the founder posted a photo from a customer's plant with a few lines about what she learned there, and it drew more comments than the page has had all year. Now the marketing manager is unsure what the page is for, and the founder is being asked to post everything twice.
Any LinkedIn post can travel beyond its first audience, because when someone comments on or reacts to it, LinkedIn may show that activity to their own network. The difference between a page and a person is where the post starts, and how likely that first audience is to respond.
A page post starts with people who chose to follow a brand. On most small company pages that means employees, former employees and job seekers. A founder's post starts with connections and followers who know the person: customers, suppliers, peers, former colleagues and people met at trade fairs. They recognise the name, so they are more likely to stop and more likely to comment. Each comment gives the post another chance to be shown to someone new.
There is also a trust gap. Readers expect a page to be promotional, because it speaks for an organisation. A person can hold an opinion, admit a mistake or describe a difficult quarter. Those are the posts people answer.
The page is the company's record; the founder's profile is the company's voice.
Duplication happens when both accounts try to do everything. Give each one the work the other does badly. The company page should carry what needs to be accurate, official and easy to find later.
The page is also where people land when they click your company name on an employee's profile, and it is the account that runs LinkedIn ads. Keep it complete even when it is quiet. The founder's profile should carry what only a person can say.
Some news deserves both accounts, such as opening a branch in Pune. Cover it from two angles, a day or two apart, so each post gives readers something the other does not.
Most founders stop posting because it turns into another task on a full list. The fix is to remove the blank page, not the voice.
Once the jobs are split, a few settings and habits let each account support the other.
Write two short lists this week, one for what only the company page should post and one for what only the founder should post, and share both with whoever drafts content.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
Keep reading
Which social media numbers point towards business, how to trace clicks and enquiries back to posts, and which of them deserve a place in your monthly report.
5 min readHow a local business can set up Meta ads that reach nearby customers: radius targeting, audience settings, lead forms or WhatsApp, and fair creative tests.
5 min readHow a small team can make vertical video that looks deliberate: formats that suit a phone, a cheap setup, one filming session and captions done properly.
5 min readNext step
Send the problem in a paragraph. We will reply within one working day with an honest view of whether we can help, and what it is likely to cost.