Measuring social media beyond likes, from saves to enquiries
Which social media numbers point towards business, how to trace clicks and enquiries back to posts, and which of them deserve a place in your monthly report.
5 min read
Someone in the team has been asked to start making reels. There is no videographer, no studio and no editing budget. The first attempt is filmed at a desk in a busy office. The sound echoes, the light is flat and nobody enjoys watching themselves. After three videos the project quietly stops.
Some video needs a crew. Other formats are better on a phone, because they feel direct and unpolished in a way viewers trust. Start with those.
Pick two formats and stay with them for a couple of months. Repetition makes production quicker, and viewers start to recognise the series.
A recent phone camera is good enough. What makes video look amateur is usually poor sound and poor light, and both are cheap to fix.
Finding a quiet room, setting up and getting comfortable takes longer than the recording itself. Do that once and film several videos in the same session.
Most video efforts do not fail in the edit; they fail because every video starts from a fresh setup.
The edit can stay simple: trim the ends, cut the mistakes, add captions and choose a clear cover frame. The phone's own editor or a free mobile editing app is enough. For music, use the platform's own audio library rather than a downloaded song.
Many people watch with the sound off, at work, on a train or in a waiting room. Others follow more easily when they can read along in a second language. A video without captions only works for part of its audience. There are two kinds of captions, and they do different jobs.
Whichever you use, proofread them. Automatic captions often mangle product names, place names, technical terms and sentences that mix English with Hindi or another language. Keep each caption to two short lines, clear of the app's buttons, in white text with a dark outline or box. If most of your buyers are more comfortable in Tamil, Marathi or another language, captions in that language cost less than dubbing and keep the speaker's real voice.
The person who explains your work best is often the one least willing to be filmed. A few changes make it easier for them.
Book a two-hour slot next week, outline five videos that each answer one customer question, and film them in a single session facing a window with a clip-on microphone.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
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