Tracking calls, WhatsApp clicks and forms as Google Ads conversions
How to record calls, WhatsApp clicks and form submissions as conversions, and weight them, so Google Ads bids for real enquiries rather than taps.
5 min read
You open the search terms report for the first time and find your ads appearing for searches you never chose. A corrugated box manufacturer in Pune bids on 'corrugated boxes' and pays for clicks on 'corrugated box making machine', 'how to make a cardboard box at home' and 'packaging jobs in Pune'. The instinct is to block everything that looks wrong and move on. A slower read gives you two things: a list of what to exclude, and a list of what to build.
A keyword is what you bid on. A search term is what someone actually typed. With broad match, phrase match and close variants of exact match, one keyword can match many different searches. The search terms report lists the searches that triggered your ads, with the campaign, ad group and match type beside each one. The Added/Excluded column shows whether a term is already one of your keywords or already blocked.
Two limits matter. Google does not show searches made by too few people, so part of your spend appears only as a total, without the terms behind it. And a short date range in a small account shows mostly noise. Use at least 30 days, and longer if your volume is low.
Reading the report in its default order wastes time. Download it to a spreadsheet and arrange it so the expensive decisions come first.
Then give each term with meaningful spend one of four labels.
For the box manufacturer, 'corrugated box making machine' is an exclude, '5 ply corrugated box price' is a promote, and 'eco friendly packaging boxes' can sit in watch until it has more clicks.
The search terms report is not a list of mistakes to delete. It is the plainest record you have of how buyers describe what they want.
Negative keywords follow different rules from the keywords you bid on, and most mistakes come from forgetting that.
Promoted terms tend to cluster. When several searches share a specification, material or use, such as ply count, printed boxes or boxes for e-commerce shipping, that cluster deserves its own ad group.
In the first month of a new campaign, review search terms weekly. That is when wrong searches cost the most, because nothing has been excluded yet. After that, a monthly review suits most small accounts. Keep each month's labelled spreadsheet. When a useful search stops appearing, the history shows whether a negative you added is the cause. And when the same unwanted theme returns month after month despite your negatives, the keyword behind it is probably too broad for your budget.
Download the last 30 days of search terms, sort by cost and give every term with real spend one of four labels before you add a single negative.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
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How to record calls, WhatsApp clicks and form submissions as conversions, and weight them, so Google Ads bids for real enquiries rather than taps.
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