WordPress, Shopify or a custom build: what you are really choosing
The build price is the smallest part of the platform decision; running costs, who keeps the site updated and how hard it is to leave matter more.
5 min read
A prospective buyer finds your company name on a trade directory or in a forwarded WhatsApp message. They open your homepage on their phone and see a slider photo of a handshake with the words 'Excellence in every delivery'. They scroll once, find nothing more specific, and go back to the search results. Nothing on the page was broken. It simply did not answer the questions they arrived with.
'Above the fold' comes from newspapers, and on the web there is no single fold. A phone shows far less than a laptop, and the same page cuts off at different points on different devices. Work to the smallest common case: the first screen of a mid-range Android phone held upright. If the essentials fit there, they fit everywhere.
Check GA4 for the split between mobile and desktop visitors to your homepage, then open the page on the phones your customers actually use. A B2B buyer may research properly on a work laptop, but the first look often happens on a phone after a phone call or a meeting. That first look decides whether there is a second one.
The headline should name what you do in terms a buyer would type into a search box or say to a colleague. 'Integrated solutions for tomorrow' tells them nothing. 'Refrigerated trucking between Chennai, Bengaluru and Hyderabad' tells them in one line whether to stay.
A useful test is to put a competitor's logo above your headline. If the sentence is still true, it is too generic. Replace abstract nouns with the product, the service, the place and the type of customer.
A homepage is judged before anyone scrolls. Whatever the first screen leaves unsaid, most visitors never read.
If you sell to overseas buyers, say which regions you ship to and on what terms, for example FOB or CIF. An importer comparing suppliers wants to rule you in or out quickly, and a clear answer on the first screen saves an email.
A clear offer earns attention. Proof earns belief, and it needs to sit close to the headline rather than four sections further down. The strongest proof is specific and checkable.
Avoid proof that proves nothing. 'Trusted by thousands' with no names, stock photos of smiling staff, and a star rating with no reviews behind it make a careful buyer more sceptical, not less.
A homepage has several audiences: new prospects, existing customers, job seekers and suppliers. The first screen should serve the audience that brings revenue and give the others a quiet route elsewhere.
Choose the main action by how people actually buy from you. A spice exporter that sends sample packs can use 'Order a sample'. A contract manufacturer with a long sales cycle is better served by 'Request a quote' or 'Speak to our sales team'. Asking a first-time visitor to book a demo of a service they barely understand yet is asking too much, too soon.
Make the main action the only filled button on the screen. A secondary option, such as 'Download the catalogue', can sit beside it as a text link or outlined button. Utility links for existing customers, like shipment tracking or a client login, belong in the header, where they are easy to find but do not compete with your pitch.
Most weak first screens are not missing content. They are crowded out by additions that arrived one request at a time.
Once the screen is clean, test it on real people. Show the homepage to someone who does not know your business for five seconds, hide it, and ask three questions: what does this company offer, who is it for, and what would you click next? If they cannot answer all three, revise the words and the action before anyone debates colours or fonts.
Rewrite your homepage headline until a competitor could not use it unchanged, then show the first screen to an outsider for five seconds and ask what you sell.
Written by Fibvo — Bengaluru and Erode, India — working with clients in other time zones. Questions, or think we have it wrong? Tell us.
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